VELA drafts a reply to every customer email — so your team spends less time in the inbox and more time running the business. You review. You approve. It sends.
"Hi Sarah! Yes, we carry oat milk at all our locations — it's a favourite. Feel free to ask about any other options when you visit. See you soon!"
Simple enough to explain in four steps.
A 30-min call. We configure VELA with your hours, FAQs, and tone. Done once — powers everything after.
Product questions, store hours, order inquiries — whatever lands in your inbox.
Reads the email, checks your business profile, and writes a reply that sounds like you. Ready in seconds.
go in the thread to send it.
Get the draft in Slack. Reply "go" to send — or edit first. Nothing leaves without your say.
When a draft is ready, your team gets a Slack notification with the customer's message and the suggested reply. Reply "go" in the thread and the email is sent instantly. No switching apps, no copy-paste.
Not every email needs the same attention. Store hours and menu questions? Drafts are ready to go. Bulk orders, complaints, unusual requests? Those get surfaced for your personal touch.
Most tools charge you forever. VELA is a one-time investment in a system you actually own.
Your team approves every email before it's sent. Full control, full confidence. When you're ready for more automation, you can graduate — on your terms.
One setup fee. No monthly bill to us, ever. The system is yours. Add features down the road only if you need them — nothing forced, nothing recurring.
Start with human-reviewed drafts. Over time, automate more as your confidence builds. The system adapts to how your team actually works — not the other way around.
Runs on Slack and leading AI services — platform fees go directly to those providers, no markup. We walk through every cost transparently before you commit.
See how it works for your business — no pressure, no pitch deck.
Schedule a Demo